Privacy



G3 respects and understands the importance of privacy to visitors to its web site. This privacy statement is designed to help you understand what information G3 gathers and what it does with the information.

When you are on this site, G3 does not collect any information that can be traced to a specific individual unless he or she voluntarily and knowingly provides it.

We do not require site visitors to register or provide any personal information in order to view this site. G3 also does not employ "cookie" technology or "Internet tags" (e.g., single-pixel GIF's) for the purpose of collecting personal information about visitors to this site.

G3 analyzes the navigational data in its server log files. These log files may contain "clickstream" data and/or IP addresses that are not generally traceable to a specific individual user. G3 uses this data solely in order to monitor aggregate site traffic patterns for the purpose of system administration, management and improvement.

G3 accepts some personal information, such as name and e-mail address, but this information will only be used (by G3 at its sole discretion) if G3 needs to contact you directly to respond to questions, comments or inquiries. The information is not used for other internal purposes, and does not share the personal information with anyone outside of G3.

Your e-mail address will not be used for any purpose other than responding to the message you've sent. G3 reserves the right, however, to use the information to selectively notify visitors about updates, products, services, activities or upcoming events. By using this site, you consent to the collection and use of this information


Disclaimer



G3 acts on the behalf of the client, and takes no responsibility for the services rendered by Travel Agents, Government Agencies, Consulates or Embassies in connection with issuance of visas and passports. G3 takes no responsibility for delays or loss of passports as may occur through above services or by any delivery service. Damage compensation is not available.

While G3 has safeguards in place to prevent unauthorized access or interception, there is no absolute guarantee of security. In the event of an interception or unauthorized access, G3 shall not be responsible for such interception or unauthorized access, or any direct, indirect, special, incidental, or consequential damages (including lost profits) suffered by a visitor or user, even if G3 has previously been advised of the possibility of such damages. G3 does not warrant, either expressly or impliedly, that the information provided by any visitor shall be free from interception or unauthorized access, and does not provide any implied warranties of merchantability and fitness for a particular purpose.

In transmitting electronic communications to G3, the user of this web site is requesting that G3 send information to or contact the user regarding G3 products. G3 will make every effort to accommodate reasonable requests for information pertaining to its products and services in a timely manner but makes no guarantees for the timeliness of such responses. the user should be aware that G3 is not responsible for delay, non-delivery or non-receipt of any information exchanged between G3 and the user or vice-versa due to internet connectivity problems, man-made or natural disasters, force majeure, computer malfunctions or incorrect contact information (including but not limited to e-mail addresses, mailing addresses, telephone, cellular, pager or fax numbers) supplied by the user.


Changes



G3 reserves the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by posting such change, update or modification on this web site. If G3 decides to change its Privacy Policy, those changes will be posted on this page so that you are aware of what information G3 collects, how G3 uses the information, and under what circumstances the information is disclosed by G3.  Any such change, update or modification will be effective immediately upon posting on the web site.


Cancellation Policy



A client is eligible for a full refund of G3 Visas & Passports' processing fees, minus a $35 cancellation fee per traveler, only if the client contacts G3 Visas & Passports with the cancellation of the request before 12:00 local time on the day the request is received by a G3 Visas & Passports office.

Embassy, Consulate and/or State Department fees may be refunded in whole, in part, or not at all in accordance with the policy of the involved Embassy, Consulate, or State Department.

If cancellation of a request is made after noon or after the request has been submitted to an Embassy, Consulate, or the US Department of State, full service fees per traveler will be charged. A client who cancels a request which contains multiple visa or passport service applications after the noon deadline but before any applications are submitted will be charged the full service fee per traveler for the least expensive visa or passport service requested.

Return shipping fees for the Federal Express service of the client's choice will be applied to any cancelled visa or passport service.

In the event a client’s visa or passport request is denied, suspended, or issued for a limited validity by an Embassy, Consulate, or State Department, full G3 processing fees and shipping fees will apply. Embassy, Consulate and/or State Department fees may be refunded in whole, in part, or not at all in accordance with the policy of the involved Embassy, Consulate, or State Department

Payment Policies



G3 accepts payment by credit card (American Express, MasterCard, and Visa), money order, cashier's check, and company check. Credit card payments made by phone, by mail/delivery service, or over the internet (website or email) are subject to a 5% credit card convenience fee.

If a check is returned, the client must make payment for the full invoiced amount plus a $50 processing fee using a credit card, money order or cashier's check.

A detailed invoice clearly explaining all charges will be sent out with all completed jobs. Additional copies of paid invoices are available upon request; please email billingquestions@g3visas.com.

Any questions regarding invoicing, billing, or payment may be directed to billingquestions@g3visas.com.

Shipping Policies - Shipping to G3



G3 recommends that packages should be sent to our offices via Federal Express or UPS for timely and reliable delivery. Please make a note of your tracking number.

G3 recommends that the following services should not be used to send documents to our office:
• USPS Priority Mail or First Class Mail, as these services do not offer tracking information.
• USPS Registered or Certified Mail, as these services may take ten or more days to be delivered.
USPS Express Mail should be used only for requests that are not urgent, as these packages typically do not arrive until late in the day.

Documents may also be hand delivered to the appropriate G3 office.

Requests for Mission Critical or Emergency Processing must be delivered to the appropriate G3 office via Federal Express First Overnight or UPS Early AM (8:30 AM) delivery with no signature required.

Should a client send their documents to the incorrect G3 office, additional shipping fees to send the documents to the appropriate G3 office may apply.


Shipping Policies - Return Shipping



G3 uses Federal Express as the preferred delivery service to return documents to clients. Fees for Federal Express delivery are clearly listed on G3’s website and instruction documents. Same-day delivery and international delivery may be available upon request; contact G3 to confirm availability and pricing.

Clients may also elect to provide their own pre-paid airbill from Federal Express, UPS or USPS Express Mail at no additional charge. Pre-paid airbills from alternate delivery services may be accepted upon request; please contact G3 to confirm. Clients who wish to use their own Federal Express account number will be charged a $5 service fee for the creation of the airbill.


There will be no shipping charge for email delivery of electronic visas, such as those issued by Australia and Sri Lanka.

Completed requests may be picked up at the G3 office that processed the request by the client or a designated representative. For clients within the metropolitan area of a G3 office, courier hand deliveries may be available; contact the local G3 office to confirm availability and pricing.



G3 takes no responsibility for packages lost or misdelivered by any delivery service, but will assist the client in tracking, requesting redelivery, and requesting insurance compensation from the applicable delivery service.Applicants who provide incorrect delivery address information will be liable for a $20 fee for FedEx rerouting service.


Personally Identifiable Information



G3 ensures it takes proper precautions to secure Personally Identifiable Information (PII).  PII can be (but not limited to) Social Security Numbers, dates of birth, name, address, DUNS numbers, telephone numbers, email addresses and financial account numbers.

G3 employees work together to ensure that private information is protected.  In doing so, G3 requires compliance with all internal security procedures including, but not limited to the following:


  • Each passport and file must be locked in an approved container each night.
  • Non-G3 employees are accompanied by a G3 employees at all times during an office visit.   
  • A minimal number of staff members have access to locked containers.
  • All office paper is shredded by a certified shredding company, and stored in a locked container
  • Employees lock their computer screen and contain all PII when they step away from their desk.
  • No paper with PII will remain on an associate's desk overnight, or when no staff is present to safeguard the information.




Organizations



G3 is a member in good standing of the following professional organizations.


     NBAA     GBTA