G3 respects and understands the importance of privacy to visitors to its web site. This privacy statement is designed to help you understand what information G3 gathers and what it does with the information.

When you are on this site, G3 does not collect any information that can be traced to a specific individual unless he or she voluntarily and knowingly provides it.

We do not require site visitors to register or provide any personal information in order to view this site. G3 also does not employ "cookie" technology or "Internet tags" (e.g., single-pixel GIF's) for the purpose of collecting personal information about visitors to this site.

G3 analyzes the navigational data in its server log files. These log files may contain "clickstream" data and/or IP addresses that are not generally traceable to a specific individual user. G3 uses this data solely in order to monitor aggregate site traffic patterns for the purpose of system administration, management and improvement.

G3 accepts some personal information, such as name and e-mail address, but this information will only be used (by G3 at its sole discretion) if G3 needs to contact you directly to respond to questions, comments or inquiries. The information is not used for other internal purposes, and does not share the personal information with anyone outside of G3.

Your e-mail address will not be used for any purpose other than responding to the message you've sent. G3 reserves the right, however, to use the information to selectively notify visitors about updates, products, services, activities or upcoming events. By using this site, you consent to the collection and use of this information


G3 acts on the behalf of the client, and takes no responsibility for the services rendered by Travel Agents, Government Agencies, Consulates or Embassies in connection with issuance of visas and passports. G3 takes no responsibility for delays or loss of passports as may occur through above services or by any delivery service. Damage compensation is not available.

While G3 has safeguards in place to prevent unauthorized access or interception, there is no absolute guarantee of security. In the event of an interception or unauthorized access, G3 shall not be responsible for such interception or unauthorized access, or any direct, indirect, special, incidental, or consequential damages (including lost profits) suffered by a visitor or user, even if G3 has previously been advised of the possibility of such damages. G3 does not warrant, either expressly or impliedly, that the information provided by any visitor shall be free from interception or unauthorized access, and does not provide any implied warranties of merchantability and fitness for a particular purpose.

In transmitting electronic communications to G3, the user of this web site is requesting that G3 send information to or contact the user regarding G3 products. G3 will make every effort to accommodate reasonable requests for information pertaining to its products and services in a timely manner but makes no guarantees for the timeliness of such responses. the user should be aware that G3 is not responsible for delay, non-delivery or non-receipt of any information exchanged between G3 and the user or vice-versa due to internet connectivity problems, man-made or natural disasters, force majeure, computer malfunctions or incorrect contact information (including but not limited to e-mail addresses, mailing addresses, telephone, cellular, pager or fax numbers) supplied by the user.


G3 reserves the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by posting such change, update or modification on this web site. If G3 decides to change its Privacy Policy, those changes will be posted on this page so that you are aware of what information G3 collects, how G3 uses the information, and under what circumstances the information is disclosed by G3.  Any such change, update or modification will be effective immediately upon posting on the web site.

Cancellation Policy

A client is eligible for a full refund of G3 Visas & Passports' processing fees, minus a $35 cancellation fee per traveler, only if the client contacts G3 Visas & Passports with the cancellation of the request before 12:00 local time on the day the request is received by a G3 Visas & Passports office.

Embassy, Consulate and/or State Department fees may be refunded in whole, in part, or not at all in accordance with the policy of the involved Embassy, Consulate, or State Department.

If cancellation of a request is made after noon or after the request has been submitted to an Embassy, Consulate, or the US Department of State, full service fees per traveler will be charged. A client who cancels a request which contains multiple visa or passport service applications after the noon deadline but before any applications are submitted will be charged the full service fee per traveler for the least expensive visa or passport service requested.

Return shipping fees for the Federal Express service of the client's choice will be applied to any cancelled visa or passport service.

In the event a client’s visa or passport request is denied, suspended, or issued for a limited validity by an Embassy, Consulate, or State Department, full G3 processing fees and shipping fees will apply. Embassy, Consulate and/or State Department fees may be refunded in whole, in part, or not at all in accordance with the policy of the involved Embassy, Consulate, or State Department

Payment Policies

G3 accepts payment by credit card (American Express, MasterCard, and Visa), money order, cashier's check, and company check. Credit card payments made by phone, by mail/delivery service, or over the internet (website or email) are subject to a 5% credit card convenience fee.

If a check is returned, the client must make payment for the full invoiced amount plus a $50 processing fee using a credit card, money order or cashier's check.

A detailed invoice clearly explaining all charges will be sent out with all completed jobs. Additional copies of paid invoices are available upon request; please email

Any questions regarding invoicing, billing, or payment may be directed to

Shipping Policies - Shipping to G3

G3 recommends that packages should be sent to our offices via Federal Express or UPS for timely and reliable delivery. Please make a note of your tracking number.

G3 recommends that the following services should not be used to send documents to our office:
• USPS Priority Mail or First Class Mail, as these services do not offer tracking information.
• USPS Registered or Certified Mail, as these services may take ten or more days to be delivered.
USPS Express Mail should be used only for requests that are not urgent, as these packages typically do not arrive until late in the day.

Documents may also be hand delivered to the appropriate G3 office.

Requests for Mission Critical or Emergency Processing must be delivered to the appropriate G3 office via Federal Express First Overnight or UPS Early AM (8:30 AM) delivery with no signature required.

Should a client send their documents to the incorrect G3 office, additional shipping fees to send the documents to the appropriate G3 office may apply.

Shipping Policies - Return Shipping

G3 uses Federal Express as the preferred delivery service to return documents to clients. Fees for Federal Express delivery are clearly listed on G3’s website and instruction documents. Same-day delivery and international delivery may be available upon request; contact G3 to confirm availability and pricing.

Clients may also elect to provide their own pre-paid airbill from Federal Express, UPS or USPS Express Mail at no additional charge. Pre-paid airbills from alternate delivery services may be accepted upon request; please contact G3 to confirm. Clients who wish to use their own Federal Express account number will be charged a $5 service fee for the creation of the airbill.

There will be no shipping charge for email delivery of electronic visas, such as those issued by Australia and Sri Lanka.

Completed requests may be picked up at the G3 office that processed the request by the client or a designated representative. For clients within the metropolitan area of a G3 office, courier hand deliveries may be available; contact the local G3 office to confirm availability and pricing.

G3 takes no responsibility for packages lost or misdelivered by any delivery service, but will assist the client in tracking, requesting redelivery, and requesting insurance compensation from the applicable delivery service.Applicants who provide incorrect delivery address information will be liable for a $20 fee for FedEx rerouting service.

Personally Identifiable Information

G3 ensures it takes proper precautions to secure Personally Identifiable Information (PII).  PII can be (but not limited to) Social Security Numbers, dates of birth, name, address, DUNS numbers, telephone numbers, email addresses and financial account numbers.

G3 employees work together to ensure that private information is protected.  In doing so, G3 requires compliance with all internal security procedures including, but not limited to the following:

  • Each passport and file must be locked in an approved container each night.
  • Non-G3 employees are accompanied by a G3 employees at all times during an office visit.   
  • A minimal number of staff members have access to locked containers.
  • All office paper is shredded by a certified shredding company, and stored in a locked container
  • Employees lock their computer screen and contain all PII when they step away from their desk.
  • No paper with PII will remain on an associate's desk overnight, or when no staff is present to safeguard the information.

Terms of Use

G3 Global Services will make every effort to provide you with accurate information and to obtain the travel visa, passport or other documents required for your international trip. G3 Global Services does not warrant any information that it provides, and you use and rely on G3 Global Services at your own risk. G3 Global Services does not accept any liability for individuals or organizations obtaining information from G3 Global Services who do not submit an order to G3 Global Services for processing.

G3 Global Services endeavors to provide the most current travel document requirements and related application forms, fees and processing times on our web site and application kits, however these items are subject to change frequently and without notice. The government agency issuing the visa or passport ("issuing authority") will make the final determination as to the type of visa or passport, how quickly it will be issued and for what duration it will be issued. Prior to approval, the issuing authority may ask for additional documentation. The issuing authority may reject any visa, passport or other travel document application for any reason and may not provide a reason to G3 Global Services for the rejection. G3 Global Services does not issue visas or passports and cannot make any guarantee or assurances that any issuing authority will issue any document nor can G3 Global Services guarantee the time required for an issuing authority to grant or reject an application. Issuing authorities may choose to grant a different type of travel document than that which the applicant has requested which may impact the purpose, validity or number of entries. As a result, non-refundable tickets or reservations should not be purchased until all the required travel documents for your trip have been secured. G3 Global Services, in addition to the issuing authorities, reserve the right to prioritize processing according to the travel dates you provide. G3 Global Services service fees are assessed for taking reasonable actions to foster the issuance of a requested travel documents.

Once G3 Global Services submits a travel document request to an issuing authority on your behalf, G3 Global Services' service fees are non-refundable. All fees paid to an issuing authority by G3 Global Services on your behalf are non-refundable. In the event that a visa or passport application is submitted on your behalf and the request is rejected for any reason, G3 Global Services will, at your request, make an additional attempt to secure the travel document. Additional G3 Global Services service fees will not be assessed in this situation but you will be required to pay any additional fees assessed by the issuing authority. Orders cancelled prior to submission to the appropriate government agency will be assessed G3 Global Services' standard processing fees. Orders that are placed on the G3 Global Services website but not submitted to a G3 Global Services office for processing within a 7 calendar day window will be assessed an instruction and form access fee. Upon request, that access fee may be credited to a future order placed within the 3 months following the fee assessment.

Payment of G3 Global Services service fees and all anticipated consular or embassy charges are due at the time of ordering service, unless account facilities have been agreed in writing prior to order. G3 Global Services reserves the right to retain passports and documents until full payment is received. G3 Global Services' service fees are exclusive of any consular, embassy or administrative charges imposed in connection with securing the requested services and must be paid regardless of the issuance of the visa or passport. G3 Global Services service fees vary according to the number of business processing days available to procure the service, beginning with the day all necessary and complete documents are received in our office, and conclude on the day prior to your specified need date. Consulate closings and holidays are excluded. G3 Global Services' service fees may change without notice. A complete listing of service fees can be found on Global Services' website or on your company’s Service Level Agreement.

Where an Australian Electronic Visa (ETA) or US Electron System for Travel Authorizations (ESTA) has been requested, the fee paid to G3 Global Services includes the processing of the ETA/ESTA visa only and does not include the cost of any appeals or additional services. The cost of an ETA/ESTA application is non-refundable and should your application be refused, or an existing ETA/ESTA is found, you will not be issued a refund.

Concierge Level Service (CLS) is subject to change based upon differing visa requirements set outside the control of G3. At all time, G3 will strive to maintain the high quality standards associated with CLS service. When services change due to visa requirements, the client will be notified immediately.

When G3 Global Services returns your passport and documents, it is your responsibility to verify that all the visas you require for your trip have been obtained, that the visas for each country you intend to visit are valid for the entry and exit dates of your visit, that your personal details are reflected accurately, and that your passport is valid for at least six months beyond the completion of your trip. Please note that even when a visa is issued, a traveler may be denied entry since in each country the local immigration officials make the final entry decision. G3 Global Services recommends all travelers secure a visa prior to departure and do not attempt to obtain one "on arrival". G3 Global Services accepts no liability for travelers electing to obtain on-arrival visas. By engaging G3 Global Services, you agree that the sole remedy against G3 Global Services for damages in connection with any and all claims, cause of action, liabilities and damages for any kind shall not, in any circumstance for any reason, exceed the lesser of the service fees or direct costs of up to $500 for the specified traveler. Consequential damages will not be covered. Refund requests and documentation of direct costs must be submitted to G3 Global Services within 90 days of occurrence. G3 Global Services will not be liable under any circumstance to compensate you for any loss, damage or delay of travel documents or other failure or fault in performance by any third party deliver company such as FedEx, UPS, DHL/Airborne, USPS, local delivery services and other delivery methods. Likewise, by submitting an order to G3 Global Services you agree that G3 Global Services will not under any circumstances be responsible for the loss, damage, or delay in returning of passport and documents by the consulates or passport agency, nor be liable for the failure of the consulate/embassy or passport agency to issue requested documents on time or at all.

By submitting an order to G3 Global Services, you agree to all the terms and conditions set forth.


G3 is a member in good standing of the following professional organizations.

     NBAA     GBTA